SHIPPING

Orders will be shipped on Mondays and Fridays — often sooner, but no later than within 5 working days. If you have any specific requests, feel free to leave a comment in your order.

The only exception to the shipping timeframe applies to made-to-order products. Production times for these items will be communicated at the time of purchase.

Since every product is handmade in the studio in Munich, shipment times may vary. All products are shipped as packages via DHL.

If your order arrives damaged or something is wrong, please contact me as soon as you receive it at lea.sigg@zoooostudio.com.

RETURN AND REFUND

You may return an item within 14 days of receipt. The item must be unused and in its original condition.

Upon receiving and inspecting the returned parcel, we will process your refund as quickly as possible. Refunds will automatically be issued to the card used for the original purchase. Please note that items in unsuitable condition will not be eligible for a refund. In such cases, you will receive an email notification.

It is your responsibility to ensure the package is delivered to the correct return address and in good condition. ZOOOOSTUDIO cannot take responsibility for packages returned in damaged condition or broken boxes. Please keep your postage receipt as proof until you receive confirmation from us.

Return expenses are not covered.

Return Address—

Lea Sigg
ZOOOOSTUDIO
Römerstraße 37
80803 München
Germany